At Wearby, we strive to ensure you are completely satisfied with your purchase. If you are not entirely happy with your order, we offer a hassle-free 14-day return and exchange policy from the date of delivery.

14-Day Return Window

• Timeframe: You have 14 calendar days from the date you receive your parcel to request a return or size exchange.

• Condition of Items: Products must be unused, unwashed, unworn, and returned in their original packaging with all product tags intact.

• Non-Returnable Items: Sale or clearance items, as well as customized apparel, are final sale and non-eligible for return unless damaged or defective upon delivery.

How to Request a Return or Exchange

• Step 1: Contact our customer support team at info@wearby.pk or via WhatsApp within 14 days of receiving your order.

• Step 2: Provide your order number, reason for return, and clear photos if the item is damaged or incorrect.

• Step 3: Pack the item securely in its original packaging along with your order invoice.

• Step 4: Dispatch the parcel back to our fulfillment center via any registered courier service across Pakistan.

Refunds & Store Credit

• Inspection: Once received at our warehouse, your item will undergo a quality check within 2–3 business days.

• Refund Method: Approved returns will be refunded via bank transfer, EasyPaisa, or store credit for future purchases.

• Delivery Charges: Original shipping charges are non-refundable. The customer is responsible for courier charges incurred when sending items back.

Damaged or Incorrect Items

• Immediate Support: If you receive a damaged, defective, or incorrect item, notify us within 48 hours of delivery.

• Free Replacement: We will arrange a free exchange or full refund, including return shipping costs, for valid claims.

Contact Us For any questions regarding returns, exchanges, or order updates, please reach out to us at info@wearby.pk.